Terms Of Service
Maple Online Academy — Legal Policies
​1. Privacy Policy
​Effective Date: October 2, 2026
Last Updated: October 2, 2026
​Maple Online Academy ("Academy," "we," "us," or "our") is committed to protecting the privacy and security of our students, parents/guardians, and platform users ("User" or "you"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, register for courses, or utilize our services (collectively, the "Services").
​A. Information We Collect
​We collect personal and technical data to deliver, secure, and improve our educational platform:
​Personal Identifiable Information (PII): Full name, email address, phone number, physical address, date of birth, and parent/guardian contact details (for minors).
​Academic & Enrollment Data: Course history, attendance, quiz scores, assignment submissions, test results, certificates issued, and communications with instructors.
​Billing & Payment Data: Payment status, transaction IDs, billing address, and payment method details. (Note: Full credit/debit card numbers and sensitive banking credentials are processed directly by our PCI-DSS compliant third-party payment gateways and are never stored on our servers.)
​Technical & Usage Data: IP address, device type, browser type, operating system, log files, pages viewed, access timestamps, and interactions with instructional content.
​B. How We Use Your Information
​We operate under strict data minimization practices. Your data is used exclusively for legitimate educational and operational purposes, including:
​Processing course enrollments and managing student accounts.
​Delivering course materials, live lectures, assessments, and notifications
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​Administering exams, issuing certifications, and verifying academic integrity.
​Managing billing, verifying payments, and preventing fraudulent transactions.
​Complying with legal, regulatory, and accounting obligations.
​C. Data Sharing and Third-Party Disclosures
​We do not sell, rent, trade, or monetize your personal data under any circumstances.
We share information only with trusted service providers under strict data processing agreements:
​Infrastructure & Hosting Providers: Cloud hosting and learning management platform partners.
​Payment Processors: Authorized payment gateways to securely process fee transactions.
​Legal Compliance & Safety: When required by applicable law, court order, or governmental subpoena, or when necessary to protect the rights, safety, and property of the Academy, its students, or the public.
​D. Data Retention and Security
​Security Measures: We implement robust administrative, technical, and physical safeguards—including SSL/TLS encryption, restricted database access, and secure server architecture—to prevent unauthorized access, alteration, or disclosure.
​Data Retention: We retain personal data only as long as necessary to fulfill course delivery, resolve disputes, maintain accurate academic records, and satisfy legal compliance obligations.
​E. Minor Safety & Parental Rights
​Maple Online Academy provides educational services that may be accessed by minor students.
​Users under 18 years of age must have consent from a parent or legal guardian to enroll.
​Parents/guardians retain the right to review, update, or request the deletion of their child's personal data by contacting our Privacy Office.
​F. User Rights
​Depending on your jurisdiction, you have the right to:
​Access a copy of the personal data we hold about you.
​Request correction of inaccurate or incomplete information.
​Request erasure of your personal data, subject to legal retention obligations.
​Opt out of non-essential operational communications.
​2. Refund, Cancellation & Fee Policy
​Effective Date: October 2, 2026
Last Updated: October 2, 2026
​A. Strict No-Refund Policy
​Finality of Purchases: All course fees, registration fees, subscription costs, and digital study material fees purchased through Maple Online Academy are 100% non-refundable.
​Access Grant: Once course login credentials, downloadable materials, or live class links are made available, the transaction is deemed fully fulfilled and non-reversible.
​B. Chargebacks and Payment Disputes
​Unilateral chargebacks or payment disputes raised with payment processors, banks, or credit card companies without prior written notice to the Academy constitute a material breach of our Terms.
​Any unauthorized chargeback will result in immediate termination of account access, forfeiture of all earned certificates/course progress, and placement on a permanent platform blocklist. The Academy reserves the right to recover disputed funds along with associated legal and collection fees.
​C. Subscription & Class Cancellations
​Student Cancellations: Students may choose to discontinue attending classes at any time; however, no partial refunds, prorated credits, or fee adjustments will be issued for unused portions of a course or subscription.
​Academy Cancellations: In the rare event that the Academy cancels a course prior to its start date without offering a rescheduled alternative, a full refund or course credit will be provided at the sole discretion of the Academy.
​3. Academic Integrity & Acceptable Use Policy
​Effective Date: October 2, 2026
Last Updated: October 2, 2026
​A. Academic Integrity Standards
​Maple Online Academy enforces strict standards of honesty and academic rigor. Students agree to complete all assignments, tests, and course requirements through their own effort.
​Prohibited activities include, but are not limited to:
​Plagiarism: Submitting work, code, translations, or text generated by others without proper citation.
​Unauthorized AI Assistance: Utilizing generative AI tools or automated software to complete quizzes, assignments, or tests unless specifically permitted by the instructor in writing.
​Impersonation: Allowing another individual to access your account, attend classes on your behalf, or complete coursework in your name.
​Test Compromise: Sharing, capturing, or distributing exam questions, answer keys, or assessment materials.
​B. Zero-Tolerance System Abuse
​Students and platform visitors are strictly prohibited from engaging in:
​Content Scraping & Recording: Unauthorized downloading, screen-recording, scraping, or redistributing course videos, PDFs, or audio exercises.
​Cyber Security Violations: Attempting to bypass platform security, access unauthorized server directories, inject malicious scripts, or perform Denial of Service (DoS) attacks.
​Harassment & Misconduct: Engaging in abusive, discriminatory, harassing, or inappropriate conduct toward instructors, administrators, or fellow students in live sessions or communication channels.
​C. Disciplinary Action
​Violations of this policy will result in immediate penalties, determined at the sole discretion of the Academy administration:
​First Minor Offense: Written warning and zero score on affected assessment.
​Major / Repeat Offense: Immediate expulsion from the Academy, permanent account revocation, invalidation of issued certificates, and forfeiture of all fees paid.
​Severe System Misuse: Referral to law enforcement authorities for prosecution under applicable cybercrime and intellectual property laws.
​4. Contact & Legal Notices
​For privacy requests, legal inquiries, or policy enforcement matters, contact:
​Privacy & Compliance Office: privacy@mapleonlineacademy.com
​Academic Integrity Board: integrity@mapleonlineacademy.com
​General Legal Inquiries: legal@mapleonlineacademy.com
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